Refund Policy

Cancellation: You may cancel your subscription at any time directly from your account settings — no phone call, no email required. Your subscription remains active until the end of the current billing period — you will not be charged again. California residents: cancellation is available online 24/7 as required by the California Automatic Renewal Law.

Refund window: If you cancel within 48 hours of a charge and have not performed any audio processing during that billing period, you are eligible for a full refund of that charge.

After 48 hours: Monthly subscription charges are non-refundable after 48 hours.

Before processing: If you have purchased an event credit but have not yet uploaded audio or initiated any processing, contact us within 7 days for a full refund.

After processing begins: Per-event purchases are non-refundable once audio processing (noise reduction, transcription, or emotion tagging) has started, as computing costs are incurred immediately.

We may issue refunds outside of this policy at our discretion in cases of:

• Significant service outages that prevented you from using the platform
• Duplicate charges due to a billing error on our part
• Other exceptional circumstances reviewed case by case

Email hello@happyhearaudio.com with:

• Your account email address
• The charge date and amount
• The reason for your refund request

We aim to respond within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days.

Questions about billing? Contact us at hello@happyhearaudio.com.